Reception Executive

Professional Reception Executive responsible for managing front desk operations, handling patient interactions, and ensuring smooth administrative support within hospital environments. Skilled in appointment scheduling, customer service, communication, and patient coordination. Experienced in maintaining front office efficiency while delivering excellent patient experiences.

Roles & Responsibilities

• Welcome patients and visitors professionally at the reception desk.
• Manage appointment scheduling and patient registration processes.
• Handle incoming calls and patient inquiries efficiently.
• Maintain patient records and front office documentation accurately.
• Coordinate with departments regarding appointments and patient flow.
• Provide information regarding hospital services and procedures.
• Handle billing coordination and payment collection support.
• Ensure cleanliness and organization of reception areas.
• Resolve patient concerns and escalate issues when required.
• Maintain confidentiality of patient and organizational information.
• Prepare daily reports related to appointments and registrations.
• Support admission and discharge coordination activities.
• Follow hospital SOPs and customer service standards.
• Coordinate with healthcare staff for smooth operational support.
• Ensure positive patient experience and front office efficiency.