Front Office Executive

We are looking for a Front Office Executive to manage patient reception, appointment scheduling, enquiry handling, billing coordination, and front desk operations. The candidate should have good communication skills, hospital administration knowledge, patient handling ability, and a professional attitude to ensure smooth patient flow and positive visitor experience.

Role & Responsibilities:

• Welcome patients, visitors, and attendants at the front desk.
• Handle patient registration, appointment booking, and enquiry management.
• Guide patients to OPD, billing, diagnostics, pharmacy, and departments.
• Manage incoming calls and provide accurate hospital information.
• Coordinate with doctors, nurses, billing, lab, and administration teams.
• Maintain patient records and front office documentation.
• Support admission, discharge, and consultation coordination.
• Handle patient complaints politely and escalate when required.
• Maintain appointment schedules and patient flow.
• Ensure front desk area remains organized and patient-friendly.
• Collect and verify patient details accurately.
• Support billing and payment coordination when needed.
• Follow hospital protocols for patient privacy and service quality.
• Prepare daily front office reports and handover updates.