OPD Executive

The OPD Executive will be responsible for managing outpatient department operations, patient registration, appointment coordination, queue management, billing support, and patient service communication. This requires strong communication skills, computer knowledge, hospital workflow understanding, and patient-friendly behavior. The candidate will ensure smooth OPD flow, accurate documentation, timely coordination with doctors and departments, and a positive experience for patients and attendants.

Roles & Responsibilities

• Manage daily OPD operations including patient registration, appointment booking, and consultation coordination.
• Welcome patients and attendants professionally and guide them through the OPD process.
• Maintain accurate patient records, demographic details, appointment schedules, and visit entries.
• Coordinate with doctors, nurses, billing, diagnostics, pharmacy, and support departments for patient services.
• Manage patient queue, waiting time, doctor availability updates, and consultation flow.
• Handle OPD inquiries, phone calls, walk-in patients, and basic service-related questions.
• Support billing activities by guiding patients for consultation fees, investigations, and payment processes.
• Verify patient documents, reports, prescriptions, and required registration details when needed.
• Assist in coordinating follow-up appointments, referrals, health checkups, and diagnostic services.
• Resolve patient concerns politely and escalate complex issues to senior staff or management.
• Prepare daily OPD reports, appointment lists, patient visit summaries, and inquiry records.
• Ensure OPD reception area remains organized, clean, and patient-friendly.
• Maintain confidentiality of patient information and hospital records at all times.
• Follow hospital protocols, service standards, communication guidelines, and patient safety practices.
• Contribute to smooth OPD workflow, reduced waiting time, and improved patient satisfaction.

Health1 Super Speciality Hospitals is a modern group of healthcare facilities that started its journey in 2017 with a mission to create a healthier society and deliver the best patient‑centric care. The hospital group focuses on over 40+ super‑speciality branches, offering advanced infrastructure, cutting‑edge technology, and ultra‑modern medical facilities along with patient comfort and compassionate care.

At the Shilaj branch (West Ahmedabad), the hospital is a 151+ bedded ultra‑modern super‑speciality facility featuring multiple state‑of‑the‑art operation theatres, Cath Labs, a large ICU, 24×7 emergency services, dedicated dialysis, radiology, pathology, physiotherapy centres, and more , all under one roof to provide comprehensive healthcare services.

Health1 believes in a multidisciplinary and holistic approach to medical care, tailoring treatments to individual needs and ensuring smooth patient experiences to support faster recovery. Their philosophy emphasises ethical, quality healthcare at affordable pricing, combining advanced technologies with expert doctors to form “the hospital that cares.”