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Tele Caller

Tele Caller

NEO Super Speciality Hospital

Noida

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Job Requirements

Salary

Not disclosed

Experience

1 - 2 Years Experience

Education
  • Any Graduate
Gender

All Gender

Vacancy

1

Last Date to Apply

11, December 2026

Job Role

Work Location

Noida

Work Mode

Work From Office

Employment type
  • Full time

Preference Languages

Any Language

Job Description

The Tele Caller will be responsible for handling patient calls, appointment enquiries, follow-ups, service information, and communication support for the hospital. This requires good communication skills, polite behavior, basic computer knowledge, and patient-friendly coordination. The candidate will support patient engagement, appointment conversion, feedback collection, and smooth communication between patients and hospital departments.


Roles & Responsibilities

  • Handle incoming and outgoing calls related to appointments, enquiries, and hospital services.
  • Provide accurate information about doctors, departments, timings, health packages, and procedures.
  • Schedule appointments and coordinate with front office or relevant departments when required.
  • Follow up with patients for appointments, reports, procedures, admissions, and feedback.
  • Maintain call records, enquiry details, patient follow-up notes, and daily call reports.
  • Respond to patient queries politely and transfer complex queries to the concerned team.
  • Support patient reminders through phone calls, WhatsApp, or approved communication channels.
  • Coordinate with front office, billing, diagnostics, marketing, and administration teams.
  • Handle patient concerns with patience and escalate complaints to seniors when needed.
  • Maintain confidentiality of patient information and hospital communication records.
  • Track missed calls, pending enquiries, callback requests, and appointment confirmations.
  • Support promotional campaigns, health camp follow-ups, and lead management activities.
  • Use hospital software or CRM tools accurately for data entry and updates.
  • Maintain professional tone, empathy, and clarity in every patient interaction.
  • Help improve patient experience through timely and helpful communication.

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About NEO Super Speciality Hospital

NEO Super Speciality Hospital is a leading tertiary care healthcare institution dedicated to providing advanced, compassionate, and patient-centered medical services. Located in Noida, Uttar Pradesh, the hospital has established itself as a trusted destination for comprehensive healthcare by combining cutting-edge technology, highly experienced specialists, and world-class infrastructure.

With more than a decade of healthcare excellence, NEO Super Speciality Hospital is committed to delivering superior clinical outcomes and enhancing the quality of life of patients through evidence-based medicine and personalized treatment approaches. The hospital has treated thousands of patients and continues to uphold the highest standards of quality, safety, and ethical healthcare practices.


Our Vision

To be a center of excellence in healthcare by providing world-class medical services through innovation, expertise, and compassionate patient care while setting new benchmarks in clinical quality and patient satisfaction.


Our Mission

To provide accessible, affordable, and high-quality healthcare services through advanced medical technology, experienced professionals, and a strong commitment to patient-centric care.


Advanced Healthcare Infrastructure

NEO Super Speciality Hospital features state-of-the-art infrastructure designed to deliver comprehensive healthcare services under one roof, including:

  • More than 250 hospital beds
  • Modern Intensive Care Units (ICUs)
  • Advanced Cath Lab facilities
  • Modular Operation Theatres
  • Emergency and Trauma Care Services
  • Diagnostic Imaging and Radiology
  • Clinical Laboratory Services
  • 24×7 Ambulance and Emergency Support
  • Pharmacy and Rehabilitation Services

The hospital combines advanced medical technology with compassionate care to ensure optimal outcomes for patients across all specialties.


Centers of Excellence

NEO Super Speciality Hospital provides specialized healthcare services across more than 20 disciplines, including:

  • Cardiology
  • Neurology and Neurosurgery
  • Gastroenterology
  • Nephrology
  • Orthopedics and Joint Replacement
  • Pulmonology
  • Oncology
  • Internal Medicine
  • Urology
  • Obstetrics and Gynecology
  • Pediatrics and Neonatology
  • ENT
  • Dermatology
  • Ophthalmology
  • Psychiatry
  • Plastic and Cosmetic Surgery
  • Emergency Medicine
  • Physiotherapy and Rehabilitation

These specialties are supported by multidisciplinary teams focused on providing personalized and evidence-based treatment.


Experienced Medical Team

The hospital is supported by a team of highly qualified doctors, surgeons, nurses, and allied healthcare professionals who are committed to delivering excellence in patient care. Their expertise across various specialties enables the hospital to provide comprehensive and coordinated treatment solutions tailored to individual patient needs.


Patient-Centered Care

At NEO Super Speciality Hospital, patients remain at the center of every healthcare decision. The hospital emphasizes compassion, transparency, and personalized attention, ensuring that every patient experiences comfort, trust, and confidence throughout their treatment journey.


Why Choose NEO Super Speciality Hospital?

  • More than a decade of healthcare excellence
  • Over 250-bed advanced healthcare facility
  • 20+ specialized medical departments
  • Experienced team of doctors and specialists
  • State-of-the-art diagnostic and treatment technologies
  • 24×7 emergency and critical care services
  • Patient-focused and ethical healthcare practices
  • Commitment to quality, safety, and innovation


Our Commitment

At NEO Super Speciality Hospital, we believe healthcare is more than treatment—it is about restoring hope, improving lives, and building healthier communities. Through innovation, expertise, and compassionate care, we remain committed to providing exceptional healthcare services and setting new standards of medical excellence.


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