Centre Operations Manager

Experienced Centre Operations Manager responsible for managing daily IVF clinic operations, patient service flow, staff coordination, and operational performance. Skilled in hospital operations, team management, process improvement, patient experience, and administrative control. Dedicated to ensuring smooth centre functioning, quality service delivery, and efficient coordination between clinical and non-clinical teams.

Roles & Responsibilities

• Manage daily IVF centre operations efficiently.
• Coordinate with doctors, nurses, counsellors, and admin teams.
• Monitor patient flow, appointments, and service delivery.
• Ensure smooth functioning of front office and clinical operations.
• Supervise staff performance and duty allocation.
• Maintain operational reports and performance dashboards.
• Handle patient escalations and service-related concerns.
• Ensure compliance with clinic policies and SOPs.
• Monitor inventory, facility, and resource requirements.
• Coordinate billing, counselling, and treatment workflow.
• Support business growth and patient satisfaction initiatives.
• Conduct team meetings and process reviews.
• Identify operational gaps and implement improvements.
• Support audits, quality checks, and compliance activities.
• Contribute to efficient and patient-friendly IVF centre management.