Patient Relationship Manager

We are seeking a Patient Relationship Manager to strengthen patient counselling, communication, and care coordination. The requires a compassionate professional who can guide patients, handle queries, support treatment journey follow-ups, and ensure a positive patient experience in a healthcare or IVF center environment.

Role & Responsibilities:

• Build strong relationships with patients and support them throughout their care journey.
• Counsel patients about appointments, treatment flow, and center processes.
• Provide clear communication regarding consultation, investigation, and follow-up requirements.
• Coordinate with medical, counselling, billing, and front desk teams for patient support.
• Handle patient queries and concerns with empathy and professionalism.
• Maintain patient follow-up records and update treatment journey status.
• Improve patient satisfaction through timely response and personalized assistance.
• Support patient conversion and retention through trust-based communication.
• Guide patients regarding documentation, reports, and appointment schedules.
• Escalate critical patient concerns to the appropriate department or management.
• Maintain confidentiality of patient information and treatment details.
• Support patient care activities as per center protocols.
• Ensure smooth patient movement and service coordination within the center.
• Contribute to patient experience improvement initiatives.