Manager Operations

The Manager Operations will manage hospital operations, patient service workflow, team coordination, service quality, performance reporting, and operational process improvement at Dr. Agarwals Eye Hospital, Chennai / Thiruvananthapuram. This requires 5–7 years of experience in business operations, operations management, and hospital operations.

Roles & Responsibilities

• Manage daily hospital operations and ensure smooth patient service workflow.
• Coordinate with doctors, optometry, counselling, front office, billing, pharmacy, diagnostics, and support teams.
• Monitor OPD flow, patient waiting time, consultation process, diagnostics, counselling, billing, and service delivery.
• Supervise operational staff, duty allocation, discipline, and process compliance.
• Track operational performance, patient experience, service quality, and daily MIS reports.
• Identify service delays, workflow gaps, and operational issues and implement improvements.
• Handle patient complaints, escalations, and service recovery professionally.
• Support business operations, revenue coordination, appointment flow, and conversion tracking.
• Ensure SOP compliance, patient safety, documentation, and service standards are followed.
• Coordinate with regional leadership, HR, finance, and administration when required.
• Maintain confidentiality of patient and hospital information.
• Ensure efficient, patient-friendly, and well-organized hospital operations.

Our Journey

What began as a humble dream in the 1950s has grown into a global legacy of vision care. Founded in 1957 in Chennai by Dr. Jaiveer Agarwal and Dr. Tahira Agarwal, our story started with passion, courage, and just a hundred rupees in hand.

Inspired by the charm of Madras (now Chennai), the visionary couple chose to build a center of excellence in eye care—one that would transform millions of lives. Over six decades later, that vision continues to guide us.

Who We Are Today

Today, Dr Agarwals Eye Hospital stands as one of the largest and most trusted eye-care networks across India and Africa.

• Presence across 13 Indian states & 3 union territories
• Expanding footprint in 9 African countries
• A network of 200+ advanced eye-care centers
• A flagship institution in Chennai known globally for excellence in ophthalmology

Our hospitals are equipped with cutting-edge technology and driven by highly skilled professionals committed to delivering exceptional patient care.

Excellence in Eye Care

We are pioneers in advanced treatments including:

• LASIK & refractive surgeries
• Cataract procedures
• Retina and cornea care

Our Chennai flagship center also serves as a hub for research, innovation, and academic excellence, nurturing the next generation of eye specialists.

Our Global Vision

From a single clinic in Mauritius to a strong presence across Africa—including Ghana, Kenya, Tanzania, Rwanda, and more—our mission is simple:

To make world-class eye care accessible to everyone, everywhere.

Careers at Dr Agarwals

Join a workplace where purpose meets progress.

We offer:

• Continuous learning and expert training
• Access to advanced medical technologies
• Strong career growth opportunities
• A collaborative and supportive environment
• Global exposure through international networks

Whether you're a doctor or healthcare professional, you’ll be part of a team that values innovation, compassion, and excellence.

Our Future

With strong leadership, visionary founders, and global partnerships, we continue to expand into new geographies while redefining patient experience through innovation.

At Dr Agarwals, we don’t just treat eyes—we transform lives.