Call Center Executive

Call Center Executive responsible for handling patient calls, appointment scheduling, service inquiries, and healthcare communication. Skilled in communication, English language, medical terminology, typing, Excel, and customer service.

Roles & Responsibilities

• Handle inbound and outbound patient calls professionally.
• Schedule appointments and coordinate bookings.
• Provide information about hospital services.
• Maintain call records and patient communication logs.
• Resolve patient queries and escalate issues when required.
• Support appointment confirmations and follow-ups.
• Coordinate with OPD, billing, and clinical departments.
• Maintain accurate data entry in hospital systems.
• Prepare call reports and Excel summaries.
• Follow communication scripts and service standards.
• Maintain patient confidentiality.
• Contribute to patient engagement and satisfaction.