Associate

The Healthcare Operations Associate will be responsible for supporting hospital operations, patient coordination, documentation, service workflow, and departmental communication. This requires healthcare management knowledge, computer skills, coordination ability, and professional communication. The candidate will help ensure smooth patient movement, accurate records, timely service support, and efficient coordination between clinical and administrative departments.

Roles & Responsibilities

• Support daily healthcare operations and patient service coordination.
• Coordinate with OPD, IPD, diagnostics, pharmacy, billing, nursing, and administration teams.
• Maintain operational trackers, patient records, MIS reports, and daily documentation.
• Guide patients and attendants regarding hospital processes and department flow.
• Follow up on pending services, reports, appointments, and patient requests.
• Assist in admission, discharge, referral, and interdepartmental coordination.
• Handle patient queries professionally and escalate unresolved issues to seniors.
• Support service quality, patient satisfaction, and workflow improvement activities.
• Monitor patient waiting time, delays, and operational gaps.
• Prepare daily reports and update management or supervisors as required.
• Maintain confidentiality of patient and hospital information.
• Support smooth, organized, and patient-friendly hospital operations.