Manager - Quality and Compliance

The Manager - Quality and Compliance will be responsible for hospital quality management, compliance monitoring, audits, quality indicators, policy implementation, patient safety initiatives, and process improvement at Masina Hospital, Mumbai. This requires MHA or MBA qualification with 3–5 years of experience in quality control, healthcare quality, compliance, or hospital administration.

Roles & Responsibilities

• Manage hospital quality systems, compliance processes, and quality improvement activities.
• Monitor quality indicators, patient safety goals, audit findings, and departmental compliance.
• Plan and conduct internal audits, process checks, compliance rounds, and documentation reviews.
• Support RCA, CAPA, incident reporting, risk assessment, and process improvement projects.
• Coordinate with clinical, nursing, operations, diagnostics, administration, and support departments.
• Prepare quality reports, dashboards, audit summaries, and management review presentations.
• Ensure hospital SOPs, policies, and quality standards are implemented effectively.
• Support NABH, ISO, statutory, or internal compliance readiness as applicable.
• Train staff on quality standards, documentation, patient safety, and compliance practices.
• Identify gaps in service delivery and recommend corrective or preventive actions.
• Maintain quality records, trackers, audit files, and compliance documentation.
• Build a strong quality and patient safety culture across the hospital.

Masina Hospital Trust is a historic healthcare institution committed to delivering compassionate, affordable, and quality medical care. The hospital serves patients across multiple specialties while maintaining a strong focus on trust, ethics, and community service.

Our Legacy

Masina Hospital has a long-standing legacy in healthcare, built on decades of dedicated service to patients. Over the years, it has evolved into a trusted institution known for its commitment to humanitarian care, clinical excellence, and service to society.

The hospital continues to uphold its founding principles of providing accessible healthcare, especially to underserved communities, while maintaining high standards of medical practice.

Our Mission

• To provide affordable and quality healthcare services to all
• To deliver compassionate and ethical medical care
• To serve society with dedication and responsibility
• To ensure continuous improvement in healthcare delivery

Our Vision

To remain a trusted healthcare institution recognized for its commitment to compassionate care, medical excellence, and service to the community.

Our Services / What We Offer

Masina Hospital Trust provides a wide range of healthcare services, including:

• Multi-speciality medical care
• Emergency and critical care services
• Surgical and inpatient care
• Diagnostic and laboratory services
• Community health and outreach services

Why Choose Us

• Strong legacy of trust and service in healthcare
• Patient-first and compassionate approach
• Affordable and accessible healthcare services
• Experienced medical professionals and support staff
• Commitment to ethical medical practice

Our Team

The hospital is supported by a dedicated team of doctors, nurses, administrators, and healthcare professionals who work together to provide safe, effective, and compassionate care to patients.

Infrastructure / Technology

Masina Hospital Trust is equipped with essential modern medical infrastructure and diagnostic facilities to support effective treatment and patient care.

Our Commitment

Masina Hospital Trust is committed to continuing its legacy of service by delivering high-quality, ethical, and compassionate healthcare. The institution places strong emphasis on patient dignity, trust, and community welfare.