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Job Description
The Front Office Executive / Receptionist will be responsible for welcoming and assisting patients and their attendants, managing appointments, handling billing, and ensuring overall customer satisfaction. The involves acting as the first point of contact, coordinating with internal departments, and maintaining efficient front office operations. The candidate will ensure quick turnaround time (TAT) for patient handling, accurate billing, and seamless communication while adhering to organizational standards and SOPs.
Roles & Responsibilities:
- Greet and welcome patients and visitors in a courteous and professional manner.
- Act as a help desk for patients and attendants, addressing queries and providing accurate information.
- Ensure fastest TAT for patient registration, billing, and service (within defined timelines).
- Manage appointment scheduling, rescheduling, and confirmations efficiently.
- Ensure timely and accurate delivery of reports to patients at any time of the day.
- Handle billing processes accurately, including cash, card, and digital transactions.
- Manage discount cases discreetly while maintaining confidentiality and compliance.
- Prioritize and assist medical emergency cases promptly and efficiently.
- Ensure no patient is refused service and handle all cases with professionalism.
- Maintain high-quality standards in billing, appointment handling, and customer service.
- Follow SOPs and organizational protocols strictly.
- Ensure front office readiness, including system availability and resource management.
- Maintain accurate patient records, registration details, and documentation.
- Coordinate with clinical and diagnostic departments for smooth patient flow.
- Handle and update inventory records and front office consumables in the system.
- Handover daily collections and required documents for corporate patients to the accounts department.
- Address patient concerns, complaints, and escalate issues when necessary.
- Maintain cleanliness, organization, and a welcoming environment at the reception area.
- Assist in managing patient queues and minimizing waiting time.
- Handle emergency situations calmly andect patients appropriately.
- Ensure confidentiality of patient information and maintain professional ethics.
- Support administrative and coordination tasks as required.
- Participate in training programs and continuous skill development.
- Maintain daily reports, logs, and front office records.
- Coordinate with insurance/TPA desks when required for patient processing.
- Uphold service excellence and contribute to a positive patient experience at all times.
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About Suraksha Diagnostic limited
Suraksha Diagnostic Limited is a healthcare service provider focused on delivering high-quality diagnostic and healthcare solutions.
The organization is dedicated to offering reliable, accurate, and accessible diagnostic services, supporting effective clinical decision-making and patient care.
Our Story
Suraksha Diagnostic Limited was established with the objective of providing dependable diagnostic services with a strong emphasis on quality and precision.
Over the years, the organization has expanded its reach and capabilities, building a reputation for consistent service delivery and trust in healthcare diagnostics.
Our Mission
The organization aims to:
- Provide accurate and high-quality diagnostic services
- Ensure accessibility and affordability for patients
- Support healthcare providers with reliable diagnostic insights
- Continuously enhance service quality and operational efficiency
Our Vision
To be a trusted leader in diagnostic services, known for quality, reliability, and innovation in healthcare diagnostics.
Our Services / What We Offer
Suraksha Diagnostic Limited offers a comprehensive range of diagnostic services, including:
- Pathology and laboratory testing services
- Radiology and imaging services
- Preventive health check-up packages
- Specialized diagnostic solutions
- Support services for clinical diagnosis and treatment planning
Why Choose Us
The organization stands out for its commitment to excellence:
- Focus on accuracy and quality in diagnostics
- Patient-centric approach with reliable service delivery
- Experienced professionals and technical expertise
- Modern diagnostic infrastructure and systems
- Commitment to continuous improvement and innovation
Our Team
Suraksha Diagnostic Limited is supported by a team of qualified professionals, including pathologists, radiologists, and technical staff dedicated to delivering precise and timely diagnostic services.
Their expertise ensures high standards of accuracy and patient care.
Infrastructure / Technology
The organization utilizes modern diagnostic infrastructure and advanced technology to ensure accurate testing and efficient service delivery.
Continuous upgrades in equipment and systems support reliable and high-quality diagnostic outcomes.
Our Commitment
Suraksha Diagnostic Limited remains committed to providing dependable diagnostic services while maintaining high standards of quality, safety, and patient care.
The organization continuously works to improve healthcare outcomes through accurate diagnostics and efficient service.
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