Business Transformation Service Executive

The Business Transformation Service Executive will be responsible for supporting hospital service improvement, patient communication, process coordination, and operational transformation initiatives. This requires strong communication skills, hospital workflow understanding, and experience in BPO or voice-process-based healthcare support. The candidate will coordinate with patients, departments, and internal teams to improve service delivery, resolve queries, track process gaps, and support smooth business transformation activities.

* Handle inbound and outbound communication related to hospital services, patient queries, and operational support.* Coordinate with internal departments to resolve patient service requests and process-related issues.* Support hospital business transformation initiatives by tracking workflow gaps and improvement areas.* Maintain accurate call records, service requests, follow-up notes, and patient interaction details.* Assist in improving patient experience through timely communication and professional query handling.* Coordinate with billing, front office, medical, diagnostics, and support teams for service updates.* Follow defined scripts, service standards, and escalation protocols during patient communication.* Track pending cases, delayed responses, and unresolved issues for timely closure.* Prepare daily call reports, service summaries, and process performance updates.* Identify repeated patient concerns and share feedback with reporting managers for improvement.* Maintain confidentiality of patient information and hospital records.* Support digital or operational workflow changes introduced by the hospital management.* Ensure professional behavior, clear communication, and service-oriented response in every interaction.* Participate in training programs related to hospital services, communication, and process improvement.* Contribute to better coordination, faster resolution, and improved hospital service quality.

SRM Global Hospitals is a world-class super-specialty healthcare institution located in Kattankulathur, Chennai, Tamil Nadu. Established under the prestigious SRM Group, the hospital combines advanced medical technology, internationally trained specialists, and patient-centered care to deliver comprehensive healthcare services. With over three decades of healthcare experience behind its foundation, SRM Global Hospitals has emerged as a trusted destination for quality medical treatment and compassionate care.

Our Story

Situated in the serene surroundings of SRM Nagar, Kattankulathur, SRM Global Hospitals was created with a vision to provide global-standard healthcare services while ensuring comfort, accessibility, and convenience for patients. The hospital features modern infrastructure, a streamlined patient experience with minimal waiting time, and a healing environment designed to support recovery and well-being.

Our Vision

To become a globally reputed hospital delivering high-quality, patient-centric healthcare services for the well-being of humanity.

Our Mission

To provide patient-friendly healthcare services of global standards in an ethical, timely, and cost-effective manner while ensuring excellence in medical outcomes and patient satisfaction.

Centers of Excellence

SRM Global Hospitals houses multiple Centers of Excellence dedicated to specialized healthcare, including:

• Institute of Cardiac Sciences
• Institute of Gastro & Liver Sciences
• Institute of Neuro Sciences
• Institute of Renal Sciences
• Centre for Women's Health & Wellness
• Centre for Bone, Joint & Spine Care
• Institute of Emergency Medicine & Critical Care
• Institute of Solid Organ Transplantation

Advanced Healthcare Infrastructure

The hospital is equipped with:

• More than 200 AI-enabled patient beds
• 100+ experienced doctors and specialists
• 30+ medical and surgical specialties
• 24×7 Super Specialty Emergency Department
• Advanced ICU and Critical Care Services
• Modern Operation Theatres
• Advanced Radiology and Imaging Facilities
• AI-based patient monitoring systems for enhanced safety and care quality.

Medical Specialties

SRM Global Hospitals provides comprehensive healthcare services across numerous specialties, including:

• Cardiology
• Gastroenterology
• Neurology & Neurosurgery
• Nephrology
• Oncology
• Orthopedics & Joint Replacement
• Obstetrics & Gynecology
• Pediatrics
• Pulmonology
• Urology
• Dermatology
• ENT
• General Medicine & Surgery
• Emergency & Trauma Care
• Rheumatology
• Ophthalmology and many more.

Leadership

The hospital is guided by the vision of Dr. P. Sathyanarayanan, a renowned entrepreneur and education leader whose commitment to excellence has driven transformative growth across healthcare, education, technology, and research sectors.

Core Values

SRM Global Hospitals operates on strong principles that guide every aspect of patient care:

• Value-driven healthcare
• Compassion and empathy
• Transparency and accountability
• Patient privacy and integrity
• Community well-being
• Continuous quality improvement
• Patient engagement and satisfaction.

International Patient Services

The hospital caters to patients from around the world through dedicated international patient support services, including:

• Second medical opinions
• Airport transfers
• Accommodation assistance
• Interpretation services
• Forex assistance
• Post-treatment guidance
• Concierge support services.

Why Choose SRM Global Hospitals?

• World-class super-specialty healthcare services
• Experienced multidisciplinary medical team
• Advanced AI-enabled healthcare infrastructure
• 24×7 emergency and critical care services
• International patient support
• Ethical, affordable, and patient-centric care
• Backed by the trusted SRM Group legacy.

SRM Global Hospitals continues to redefine healthcare excellence by integrating advanced technology, clinical expertise, and compassionate care to improve lives and build a healthier future for communities in India and beyond.