Manager - Quality

The Manager - Quality will be responsible for hospital quality management, accreditation compliance, clinical and operational audits, SOP implementation, incident reporting, patient safety monitoring, and quality improvement activities at Gleneagles BGS Hospital, Bengaluru. This requires MHA qualification with 6–8 years of experience in hospital quality management.

Roles & Responsibilities

• Manage hospital quality systems, accreditation readiness, and compliance activities.
• Implement and monitor hospital SOPs, quality indicators, and patient safety standards.
• Conduct clinical, operational, documentation, and departmental audits.
• Coordinate with doctors, nursing, operations, diagnostics, pharmacy, ICU, OT, and support departments.
• Track incident reports, near misses, complaints, CAPA, and quality improvement actions.
• Support NABH, internal audits, statutory compliance, and quality certification processes.
• Prepare quality reports, audit summaries, dashboard updates, and management presentations.
• Train staff on quality protocols, patient safety, infection control, and documentation standards.
• Monitor patient feedback, service quality, and process improvement opportunities.
• Ensure corrective and preventive actions are completed within timelines.
• Maintain quality records, audit files, and compliance documentation.
• Promote safe, standardized, and patient-centered hospital services.