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Job Description
Compassionate and organized Patient Care Coordinator responsible for managing patient interactions, care coordination, appointment scheduling, and communication between patients, doctors, and healthcare teams. Skilled in patient support, treatment coordination, documentation, and service excellence. Adept at ensuring smooth patient journeys, improving satisfaction, addressing concerns, and facilitating timely healthcare services while maintaining compliance with hospital protocols and quality standards.
Roles & Responsibilities
- Coordinate patient appointments, consultations, and follow-up schedules.
- Act as a primary point of contact for patients and their families.
- Support smooth coordination between doctors, nurses, and healthcare departments.
- Assist patients with admission, discharge, and treatment-related processes.
- Provide information regarding procedures, services, and treatment plans.
- Monitor patient progress and ensure timely care coordination.
- Address patient concerns, complaints, and service-related issues professionally.
- Maintain accurate patient records, communication logs, and documentation.
- Coordinate diagnostic tests, procedures, and specialist referrals.
- Ensure timely communication of treatment updates and appointment reminders.
- Support billing, insurance, and administrative coordination when required.
- Promote patient satisfaction and quality healthcare experiences.
- Ensure compliance with hospital policies, confidentiality, and patient safety standards.
- Collaborate with multidisciplinary teams for seamless patient care delivery.
- Participate in service improvement initiatives to enhance patient support and operational efficiency.
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About Dr Agarwals Eye Hospital
Our Journey
What began as a humble dream in the 1950s has grown into a global legacy of vision care. Founded in 1957 in Chennai by Dr. Jaiveer Agarwal and Dr. Tahira Agarwal, our story started with passion, courage, and just a hundred rupees in hand.
Inspired by the charm of Madras (now Chennai), the visionary couple chose to build a center of excellence in eye care—one that would transform millions of lives. Over six decades later, that vision continues to guide us.
Who We Are Today
Today, Dr Agarwals Eye Hospital stands as one of the largest and most trusted eye-care networks across India and Africa.
- Presence across 13 Indian states & 3 union territories
- Expanding footprint in 9 African countries
- A network of 200+ advanced eye-care centers
- A flagship institution in Chennai known globally for excellence in ophthalmology
Our hospitals are equipped with cutting-edge technology and driven by highly skilled professionals committed to delivering exceptional patient care.
Excellence in Eye Care
We are pioneers in advanced treatments including:
- LASIK & refractive surgeries
- Cataract procedures
- Retina and cornea care
Our Chennai flagship center also serves as a hub for research, innovation, and academic excellence, nurturing the next generation of eye specialists.
Our Global Vision
From a single clinic in Mauritius to a strong presence across Africa—including Ghana, Kenya, Tanzania, Rwanda, and more—our mission is simple:
To make world-class eye care accessible to everyone, everywhere.
Careers at Dr Agarwals
Join a workplace where purpose meets progress.
We offer:
- Continuous learning and expert training
- Access to advanced medical technologies
- Strong career growth opportunities
- A collaborative and supportive environment
- Global exposure through international networks
Whether you're a doctor or healthcare professional, you’ll be part of a team that values innovation, compassion, and excellence.
Our Future
With strong leadership, visionary founders, and global partnerships, we continue to expand into new geographies while redefining patient experience through innovation.
At Dr Agarwals, we don’t just treat eyes—we transform lives.
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