Receptionist

The Receptionist will manage front-desk operations, patient registration, appointment coordination, phone calls, inquiry handling, and visitor support in the eye hospital. This requires excellent communication, computer knowledge, polite behavior, and patient-friendly service. The candidate will ensure smooth patient flow, accurate data entry, timely coordination with doctors and departments, and a positive first impression for patients, attendants, visitors, and hospital stakeholders.

Roles & Responsibilities

• Welcome patients, attendants, visitors, and guests in a polite and professional manner.
• Handle patient registration, appointment booking, inquiry management, and front-desk coordination.
• Answer phone calls, provide correct information, and transfer calls to relevant departments.
• Maintain accurate patient details, appointment records, and registration entries in the system.
• Coordinate with doctors, optometry, billing, diagnostics, pharmacy, and support teams for patient services.
• Guide patients regarding consultation process, department location, waiting time, and required documents.
• Manage OPD flow and ensure patients are directed to the right doctor or service area.
• Handle basic patient queries, complaints, and service requests with patience and professionalism.
• Collect and verify documents required for registration, consultation, billing, or admission.
• Maintain cleanliness, discipline, and organized appearance of the reception area.
• Support payment guidance, report collection, optical coordination, and follow-up appointment scheduling.
• Maintain confidentiality of patient information and hospital records.
• Prepare daily reception reports, appointment lists, and inquiry summaries as assigned.
• Coordinate with security and administration for visitor management and hospital access control.
• Ensure a smooth, respectful, and patient-friendly front-office experience.

Kashmir Eye Hospitals (KEH) is a specialized eye care hospital dedicated to delivering advanced, comprehensive, and patient-centered ophthalmology services across the Kashmir Valley. With a vision of making quality eye care accessible, affordable, and sustainable, the hospital provides a wide range of diagnostic, medical, and surgical eye care solutions for patients of all age groups.

As one of Kashmir's leading eye care providers, KEH combines experienced specialists, modern technology, and compassionate care to help patients achieve better vision and improved quality of life.

Our Story

Kashmir Eye Hospitals was established with the mission of creating a state-of-the-art eye care facility that offers advanced and comprehensive ophthalmology services to the community. The hospital was founded to address the growing need for specialized eye care services while ensuring accessibility for people across the Kashmir Valley.

Through its commitment to excellence, patient care, and continuous advancement in eye healthcare, KEH has become a trusted destination for individuals seeking quality vision care and specialized ophthalmic treatment.

Our Mission

To establish and maintain a state-of-the-art eye care facility that is:

• Accessible to all sections of society
• Affordable and sustainable
• Focused on advanced and comprehensive eye care
• Dedicated to clinical excellence and patient well-being
• Committed to serving underserved communities
• Focused on research, education, and professional training

The hospital strives to provide high-quality ophthalmic services through a team of competent, experienced, and compassionate professionals.

Our Vision

To provide advanced, high-quality, and comprehensive eye care services while preserving, enhancing, and protecting vision through innovation, expertise, and compassionate patient care.

Our Services / What We Offer

Kashmir Eye Hospitals offers a comprehensive range of specialized eye care services, including:

Comprehensive Eye Care

• Cataract Evaluation and Treatment
• Comprehensive Eye Examinations
• Diagnostic Eye Testing
• Vision Assessment Services
• Preventive Eye Care

Surgical Eye Care

• Topical Phaco Cataract Surgeries
• Refractive Surgeries
• Vitrectomy and Vitreoretinal Procedures
• Squint Surgeries
• Oculoplasty Procedures
• Botox Treatments

Specialty Eye Care Services

• Retina Services
• Pediatric Ophthalmology
• Neuro-Ophthalmology
• Glaucoma Management
• Ophthalmic Plastic Surgery
• Facial Aesthetic Surgery
• LASIK and Refractive Surgery

Advanced Eye Care Programs

• C3R/CXL for Keratoconus
• Diabetic Eye Screening
• Retinopathy Screening
• Advanced Adult Amblyopia Therapy
• Orthoptic Evaluation
• Low Vision Aids
• Advanced Contact Lens Clinic
• Ocularist Services

Why Choose Us

• Dedicated eye care specialty hospital
• Comprehensive ophthalmology services under one roof
• Experienced and specialized eye care professionals
• Advanced diagnostic and treatment technology
• Modern surgical facilities
• Patient-friendly treatment environment
• Focus on accessibility and affordability
• Commitment to clinical excellence
• Specialized pediatric and adult eye care
• Thousands of successful clinical outcomes

Our Team

Kashmir Eye Hospitals is supported by a team of highly skilled, experienced, and specialized ophthalmologists, surgeons, healthcare professionals, and support staff. The team is committed to delivering personalized care while ensuring the highest standards of clinical excellence and patient satisfaction.

The hospital's professionals continuously work to stay at the forefront of advancements in ophthalmology, enabling patients to benefit from the latest diagnostic techniques, treatment protocols, and vision correction procedures.

Infrastructure / Technology

Kashmir Eye Hospitals has invested in advanced medical technology and modern infrastructure to support accurate diagnosis and effective treatment of eye disorders. The hospital is equipped to manage a broad spectrum of ophthalmic conditions, from routine eye care to complex surgical procedures.

Key infrastructure strengths include:

• Advanced Diagnostic Equipment
• Modern Surgical Facilities
• LASIK and Refractive Surgery Technology
• Retina and Vitreoretinal Care Facilities
• Pediatric Ophthalmology Services
• Cataract Surgery Infrastructure
• Specialized Glaucoma Management Systems
• Comprehensive Vision Correction Facilities

Research & Education

KEH is committed to advancing eye healthcare through both clinical and fundamental research related to eye disorders. The hospital also places significant emphasis on training eye care professionals and maintaining high standards of medical education and professional development.

By integrating research, innovation, and education into its healthcare model, the hospital continues to contribute to the advancement of ophthalmic care in the region.

Our Commitment

At Kashmir Eye Hospitals, patient well-being remains the highest priority. The hospital is committed to delivering ethical, compassionate, and evidence-based eye care services that improve vision and enhance quality of life.

Through advanced technology, specialized expertise, and a patient-first approach, KEH continues to work toward its goal of making world-class eye care available to communities across Kashmir.