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Job Story
Job Description
Professional Call Center Executive responsible for handling patient inquiries, appointment scheduling, customer support, and telecommunication activities within hospital environments.
Roles & Responsibilities
- Handle inbound and outbound patient calls.
- Schedule appointments and coordinate bookings.
- Provide information regarding hospital services.
- Maintain call records and documentation.
- Resolve patient inquiries and concerns.
- Coordinate with hospital departments.
- Ensure professional communication standards.
- Follow up with patients regarding appointments.
- Handle complaint registration and escalation.
- Maintain confidentiality of patient information.
- Prepare call center reports and summaries.
- Support patient engagement activities.
- Monitor appointment confirmations and cancellations.
- Ensure accurate data entry into systems.
- Contribute to patient satisfaction initiatives.
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About Shalby Hospital
Shalby Multi-Specialty Hospital, Indore is one of the leading multi-specialty hospitals in Indore, located at Janjeerwala Square, Race Course Road. It is part of the well-known Shalby Hospitals healthcare network founded by Dr. Vikram Shah, which is especially recognized for joint replacement and orthopedic care.
Key Highlights
- Multi-specialty tertiary care hospital
- 24×7 Emergency & Trauma services
- NABH & NABL accredited healthcare standards
- Advanced ICU and modular operation theatres
- Strong expertise in Orthopedics & Joint Replacement
- Organ transplant services including kidney and liver transplant
- Modern cancer treatment facilities
- Experienced team of doctors, nurses, and healthcare professionals
Major Specialties
- Orthopedics & Joint Replacement
- Cardiology & Cardiac Surgery
- Neurology & Neurosurgery
- Oncology (Cancer Care)
- Gastroenterology
- Nephrology & Kidney Care
- Urology
- Critical Care
- Gynecology & Obstetrics
- Pathology & Diagnostics
- Emergency Medicine
Hospital Facilities
- Around 200+ beds
- ICU, NICU, PICU facilities
- 9 modular operation theatres
- Advanced diagnostic imaging
- Pharmacy & laboratory services
- Cashless insurance support
- International patient services
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