Floor Manager

The Floor Manager will be responsible for managing assigned hospital floor operations, patient services, staff coordination, and departmental workflow. This involves monitoring admissions, discharges, room readiness, patient concerns, cleanliness, and coordination with nursing, doctors, billing, housekeeping, and support departments. The candidate should have strong communication skills, service orientation, hospital operations knowledge, and the ability to ensure a smooth and patient-friendly floor experience.

Roles & Responsibilities

• Manage daily operations and service coordination on the assigned hospital floor.
• Monitor patient admissions, discharges, transfers, room readiness, and floor-level workflow.
• Coordinate with nursing, doctors, billing, housekeeping, diagnostics, pharmacy, and maintenance teams.
• Address patient and attendant queries, concerns, and service requests in a timely manner.
• Conduct regular floor rounds to check cleanliness, patient comfort, staff availability, and service quality.
• Ensure patient rooms, nursing stations, corridors, and waiting areas are clean and well maintained.
• Support discharge coordination by following up with billing, pharmacy, nursing, and consultants.
• Maintain floor-level reports, patient feedback records, complaint logs, and operational trackers.
• Ensure hospital policies, safety standards, visitor rules, and service protocols are followed.
• Identify delays, service gaps, or coordination issues and resolve them proactively.
• Coordinate room shifting, bed management, attendant guidance, and patient support activities.
• Assist in emergency coordination and ensure required teams are informed immediately.
• Monitor housekeeping, pantry, security, and support staff performance on the assigned floor.
• Escalate unresolved issues to senior operations or administration teams when needed.
• Promote patient satisfaction, smooth communication, and professional service delivery.

SMS Multispeciality Hospital is a NABH-accredited healthcare institution dedicated to providing specialized and patient-focused medical care. Established in 2015, the hospital offers comprehensive healthcare services with a strong focus on ENT, General Surgery, Laparoscopic Surgery, and Bariatric Surgery. The hospital combines experienced specialists, advanced medical technology, and personalized care to deliver quality healthcare outcomes.

With a commitment to excellence, SMS Multispeciality Hospital provides modern diagnostic and treatment facilities designed to meet the healthcare needs of patients while ensuring safety, comfort, and compassionate care.

Our Story

SMS Multispeciality Hospital was established in 2015 with the vision of creating a center of excellence for ENT and General Surgery services. Since its inception, the hospital has focused on providing advanced surgical care supported by modern equipment, skilled specialists, and high-quality healthcare services.

Over the years, the hospital has earned recognition for its specialized expertise in ENT, laparoscopic, bariatric, and general surgical procedures while maintaining a patient-centric approach to treatment and recovery.

Our Mission

To deliver high-quality, patient-centered healthcare services through medical expertise, advanced technology, and compassionate care.

Key mission priorities include:

• Providing safe and effective healthcare services
• Delivering personalized treatment and aftercare
• Utilizing advanced medical technologies
• Maintaining excellence in surgical care
• Promoting patient comfort and satisfaction
• Ensuring ethical and evidence-based medical practices

Our Vision

To be a trusted center of excellence for ENT, General Surgery, and advanced surgical care by consistently delivering outstanding healthcare outcomes and patient experiences.

Our Services / What We Offer

SMS Multispeciality Hospital offers a range of specialized healthcare services, including:

ENT Services

• ENT Consultation
• Otorhinolaryngology Treatment
• Ear Disorders Management
• Nose and Sinus Treatments
• Throat Disorders Treatment
• Advanced ENT Surgical Procedures

General & Advanced Surgery

• General Surgery
• Laparoscopic Surgery
• Bariatric Surgery
• Appendix Surgery
• Gallbladder Surgery
• Hernia Surgery
• Breast Surgery
• Colorectal Surgery
• Soft Tissue Surgery

Proctology Services

• Piles Surgery
• Fissure Treatment
• Fistula Surgery

Ophthalmology Services

• Cataract Surgery
• LASIK Surgery
• Eye Care Procedures

All treatments and surgical procedures are performed by experienced specialists trained in their respective fields.

Why Choose Us

• NABH-accredited healthcare facility
• Dedicated Centre of Excellence for ENT and General Surgery
• Experienced and nationally trained specialists
• Advanced laparoscopic and bariatric surgery expertise
• Modern diagnostic and surgical equipment
• Personalized treatment and aftercare plans
• Patient-centered healthcare approach
• Focus on safety, quality, and clinical excellence
• Comprehensive surgical services under one roof
• Compassionate and family-focused care environment

Our Team

SMS Multispeciality Hospital is led by highly experienced specialists who bring decades of expertise in their respective disciplines.

Dr. Sharad Mohan

• Senior Consultant Otorhinolaryngologist & ENT Surgeon
• More than 27 years of experience
• Specialist in advanced ENT treatments and surgeries

Dr. Manish Chauhan

• Senior Consultant General, Laparoscopic & Bariatric Surgeon
• More than 26 years of experience
• Expertise in minimally invasive and advanced surgical procedures

The medical team is supported by qualified healthcare professionals, nursing staff, and patient care specialists dedicated to delivering comprehensive and personalized healthcare services.

Infrastructure / Technology

SMS Multispeciality Hospital operates as a modern 20-bed healthcare facility equipped with advanced medical technology and contemporary healthcare infrastructure.

Key infrastructure highlights include:

• 20-Bed NABH Accredited Hospital
• Advanced ENT Diagnostic Equipment
• Modern Operation Theatres
• Laparoscopic Surgery Systems
• Bariatric Surgery Facilities
• Specialized Surgical Infrastructure
• Diagnostic Support Services
• Patient Recovery and Aftercare Facilities
• Modern Healthcare Equipment

The hospital continuously focuses on adopting advanced technologies and medical equipment to support accurate diagnosis, effective treatment, and enhanced patient safety.

Quality & Patient Care

Quality healthcare and patient satisfaction are central to the hospital's philosophy. SMS Multispeciality Hospital follows a patient-focused approach where individualized treatment plans, continuous care, and comprehensive support are provided throughout the healthcare journey.

The hospital's commitment to quality is reflected in its NABH accreditation, experienced specialists, and dedication to delivering safe and effective healthcare services.

Our Commitment

At SMS Multispeciality Hospital, every patient receives care that is guided by professionalism, expertise, and compassion. The hospital remains committed to improving healthcare outcomes through advanced treatments, modern infrastructure, and personalized medical attention.

By continuously enhancing clinical capabilities and maintaining high standards of patient care, the hospital strives to remain a trusted healthcare destination for patients and their families.