Associate

We are hiring an Associate for the Patient Counselling department at Manipal Hospitals, Delhi. The candidate will be responsible for patient counselling, care coordination, service guidance, and assisting patients and attendants throughout their hospital journey. The requires good communication skills, empathy, patient-handling ability, and coordination with clinical and administrative teams.

Role & Responsibilities:

• Counsel patients and attendants regarding hospital services and treatment processes.
• Provide clear guidance about appointments, procedures, admission, billing, and follow-ups.
• Coordinate with doctors, nurses, billing, and support departments for patient needs.
• Assist patients in understanding available healthcare services and care pathways.
• Maintain polite and professional communication with patients and family members.
• Track patient queries and ensure timely follow-up with concerned teams.
• Support patient care coordination from registration to consultation or admission.
• Help resolve basic patient concerns and escalate critical issues to seniors.
• Maintain counselling records, patient interaction notes, and follow-up details.
• Guide patients about required documents, reports, and hospital procedures.
• Support patient experience improvement through proactive communication.
• Coordinate with departments to reduce waiting time and service delays.
• Maintain confidentiality of patient information and counselling discussions.
• Ensure patient-friendly behaviour and positive hospital brand representation.

Manipal Hospitals is one of India's leading multi-speciality healthcare providers and a part of the Manipal Education and Medical Group (MEMG). Headquartered in Bengaluru, Karnataka, the healthcare network is renowned for its clinical excellence, patient-centric care, ethical medical practices, and advanced healthcare infrastructure. The journey of Manipal Hospitals began in 1991 with its flagship hospital on Old Airport Road, Bengaluru, and has since grown into one of the largest healthcare networks in India.

With a strong presence across India, Manipal Hospitals serves millions of patients through a comprehensive range of medical, surgical, diagnostic, and preventive healthcare services delivered by highly skilled healthcare professionals.

Our Story

Manipal Hospitals was founded with a vision to make world-class healthcare accessible through innovation, expertise, and compassionate care. The network's journey started in Bengaluru in 1991 and has evolved into one of India's most trusted healthcare brands, with hospitals across multiple cities and a commitment to delivering superior healthcare outcomes.

Built on the legacy of the Manipal Group and inspired by the values of healthcare pioneer Dr. T. M. A. Pai, the organization continues to expand its reach while maintaining a strong focus on quality, ethics, and patient well-being.

Our Mission

To provide high-quality, affordable, and patient-focused healthcare services through clinical excellence, advanced technology, and ethical medical practices.

Key mission priorities include:

• Delivering superior healthcare outcomes
• Ensuring patient-centric care
• Upholding ethical medical practices
• Promoting innovation and clinical excellence
• Providing accessible healthcare services
• Enhancing patient safety and satisfaction

Our Vision

To be the most trusted healthcare partner by delivering exceptional medical care through innovation, expertise, compassion, and continuous improvement.

Our Services / What We Offer

Manipal Hospitals offers comprehensive healthcare services across numerous specialties and centres of excellence.

Centres of Excellence

• Cardiology & Cardiothoracic Surgery
• Neurology & Neurosurgery
• Orthopaedics & Joint Replacement
• Oncology & Cancer Care
• Nephrology & Urology
• Gastroenterology
• Liver Transplantation
• Organ Transplant Services
• Spine Care
• Rheumatology
• Women's & Child Care
• Paediatrics & Neonatal Care

Advanced Surgical Services

• Robotic Surgery
• Robotic Spine Surgery
• Orthopaedic Robotic Surgery
• Bariatric Surgery
• Minimally Invasive Surgery
• Bone Marrow Transplantation
• Liver Transplant Surgery
• Advanced Cancer Surgery

Diagnostic & Support Services

• Advanced Diagnostic Imaging
• Laboratory Medicine
• Dialysis Services
• Emergency & Trauma Care
• Critical Care Services
• Preventive Health Check-ups
• Rehabilitation Services
• International Patient Services

Why Choose Us

• One of India's leading healthcare networks
• More than 12,600 operational beds across the network
• Presence in over 24 cities across India
• Highly experienced doctors and specialists
• Advanced medical technology and infrastructure
• Patient-first approach to healthcare
• Ethical and transparent medical practices
• Comprehensive multi-speciality and super-speciality care
• Strong focus on safety and quality
• Dedicated international patient services

Our Team

Manipal Hospitals is supported by a multidisciplinary team of doctors, surgeons, specialists, nurses, paramedical professionals, and healthcare experts dedicated to delivering exceptional patient care. The organization emphasizes collaborative treatment approaches that ensure comprehensive diagnosis, treatment, and recovery support for every patient.

The healthcare network is led by experienced leadership teams committed to advancing healthcare standards through innovation, operational excellence, and patient-centered services.

Infrastructure / Technology

Manipal Hospitals continuously invests in advanced healthcare infrastructure and cutting-edge medical technologies to provide world-class treatment and improve patient outcomes. Its facilities are designed to support complex procedures, critical care services, and advanced diagnostics.

Key infrastructure highlights include:

• Advanced Robotic Surgery Systems
• State-of-the-Art Operation Theatres
• Comprehensive Critical Care Units
• Advanced Diagnostic Imaging Facilities
• Organ Transplant Programs
• Bone Marrow Transplant Units
• Emergency & Trauma Centers
• Modern Laboratory Services
• Digital Healthcare Systems
• International Patient Care Facilities

Our Core Values

The foundation of Manipal Hospitals is built upon strong values that guide every aspect of patient care:

• Clinical Excellence
• Patient-Centric Care
• Compassion
• Integrity
• Ethical Practices
• Transparency
• Innovation
• Accountability

These values help create a healthcare environment focused on trust, quality, and long-term patient well-being.

Our Commitment

At Manipal Hospitals, patients remain at the center of every decision. The organization is committed to delivering high-quality healthcare that combines medical expertise, advanced technology, and compassionate care. Through continuous innovation and adherence to global healthcare standards, Manipal Hospitals strives to improve lives and create healthier communities.