Telecaller

Result-oriented Telecaller responsible for handling patient calls, appointment follow-ups, service inquiries, and healthcare communication within hospital environments. Skilled in call handling, customer service, data entry, patient relationship management, and appointment coordination. Experienced in supporting patient engagement and smooth communication between patients and hospital departments.

Roles & Responsibilities

• Handle inbound and outbound patient calls professionally.
• Provide accurate information about hospital services and appointments.
• Schedule, confirm, and follow up on patient appointments.
• Maintain call records, inquiries, and communication logs accurately.
• Coordinate with OPD, reception, billing, and clinical departments.
• Resolve basic patient queries and escalate concerns appropriately.
• Support lead generation and patient engagement activities.
• Follow approved communication scripts and service standards.
• Update patient details accurately in hospital systems.
• Track call outcomes, follow-ups, and appointment conversions.
• Maintain confidentiality of patient and hospital information.
• Support promotional campaigns and healthcare awareness calls.
• Prepare daily call reports and performance summaries.
• Maintain polite, empathetic, and professional communication.
• Contribute to patient satisfaction and service growth initiatives.

Nelson Hospital is one of Central India's leading super-specialty healthcare institutions, committed to delivering world-class medical care with compassion, innovation, and excellence. With more than 15 years of healthcare excellence, the hospital has evolved from a dedicated mother and child care center into a comprehensive multi-specialty healthcare network serving patients across Nagpur and the Vidarbha region.

Established under SMD Hospitals Private Limited, Nelson Hospital has earned the trust of thousands of families through its patient-centric approach, highly experienced doctors, and state-of-the-art medical infrastructure. Today, the hospital is recognized for providing advanced healthcare services across multiple specialties while maintaining the highest standards of quality and safety.

Our Vision

To evolve as a benchmark in quality healthcare available for one and all, setting new standards in medical excellence and patient care.

Our Mission

To pursue excellence in providing the best healthcare services by continuously setting higher standards and striving to achieve them through innovation, expertise, and compassionate care.

Our Legacy

Over the years, Nelson Hospital has transformed into a trusted healthcare destination with:

• More than 15 years of healthcare excellence
• 100+ expert doctors
• 300+ healthcare professionals and support staff
• 15,000+ successful surgeries
• 5,000+ complex procedures
• 3,000+ safe deliveries
• 5,000+ neurosurgeries
• 1,000+ cardiac surgeries

These achievements reflect the hospital's commitment to delivering quality healthcare and improving patient outcomes.

Centers of Excellence

Nelson Hospital provides comprehensive healthcare services across numerous specialties, including:

• Cardiology and Cardiac Surgery
• Neurology and Neurosurgery
• Pediatrics and Neonatology
• Obstetrics and Gynecology
• Orthopedics and Joint Replacement
• Ophthalmology
• General Medicine and Critical Care
• Gastroenterology
• Urosurgery
• Oncology and Oncosurgery
• Plastic Surgery and Cosmetology
• ENT and Cochlear Implant Surgery
• Physiotherapy and Rehabilitation
• Day Care Surgery

Supported by multidisciplinary teams and advanced technologies, the hospital delivers evidence-based and personalized treatment to every patient.

Advanced Healthcare Infrastructure

Nelson Hospital is equipped with world-class facilities and modern technology, including:

• 50-bed Intensive Care Complex
• Specialized NICU, PICU, Adult ICU, and CICU Units
• Advanced Neurosurgery Operation Theatre
• Neuro-navigation System and Surgical Microscopes
• Modern Pathology and Radiology Departments
• 24×7 Pharmacy Services
• Emergency and Ambulance Services
• State-of-the-art Operation Theatres
• Premium Patient Rooms and General Wards

These facilities ensure timely diagnosis, advanced treatment, and superior patient care.

Our Hospitals

Nelson Healthcare Network includes:

• Nelson Hospital, Dhantoli, Nagpur
• Nelson Central Brain & Spine Hospital
• Nelson Luxe Mother & Child Care Hospital

Together, these facilities provide specialized and super-specialty healthcare services under one trusted brand.

Why Choose Nelson Hospital?

• More than 15 years of healthcare excellence
• 100+ experienced doctors and specialists
• Advanced super-specialty services
• State-of-the-art infrastructure and technology
• Specialized mother and child care services
• Comprehensive neuro and cardiac care
• 24×7 emergency and critical care support
• NABH-certified quality standards
• Patient-centric and compassionate approach

Our Commitment

At Nelson Hospital, we believe healthcare is about restoring hope, preserving life, and building healthier communities. Through innovation, clinical excellence, and compassionate service, we remain committed to providing exceptional healthcare and setting new benchmarks in medical care.