Job Requirements
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Job Story
Job Description
Counsellor is responsible for guiding and supporting patients throughout their eye care journey by providing detailed information about eye conditions, treatment options, and surgical procedures. The involves patient education, emotional support, pre-operative counselling, financial explanation, and coordination of treatment schedules to ensure a smooth and positive patient experience.
Roles & Responsibilities:
- Educate patients about eye conditions and recommended treatment options.
- Explain surgical procedures such as cataract, glaucoma, retina, LASIK, cornea, and paediatric ophthalmology treatments.
- Provide pre-operative counselling and obtain informed consent from patients.
- Assist patients in understanding treatment costs, packages, and insurance coverage.
- Coordinate appointments, surgeries, diagnostic tests, and follow-up visits.
- Act as a communication bridge between doctors, patients, and hospital staff.
- Provide emotional support and address patient concerns, fears, and doubts.
- Maintain accurate patient counselling records and documentation.
- Ensure smooth patient flow within outpatient and surgical departments.
- Follow up with patients regarding treatment decisions and continuation of care.
- Guide patients regarding post-operative care instructions and recovery expectations.
- Support billing and administrative teams in explaining treatment-related financial details.
- Improve patient satisfaction through effective communication and counselling support.
- Coordinate with multiple departments for seamless patient experience management.
- Maintain confidentiality of patient information and medical details.
- Participate in patient education programs, awareness activities, and hospital initiatives.
- Perform additional counselling and patient support responsibilities assigned by management or supervisors.
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About Narayana Nethralaya
Narayana Nethralaya is a specialized eye care institution dedicated to providing advanced ophthalmology services, vision care, and research-driven healthcare solutions.
The organization focuses on delivering high-quality eye care through clinical excellence, innovation, and compassionate patient support.
Our Story
Narayana Nethralaya was established with the vision of making quality eye care accessible while advancing ophthalmic research and education.
Over the years, the institution has grown into a trusted center for eye care, known for its commitment to innovation, patient care, and specialized ophthalmology services.
Our Mission
The organization aims to:
- Deliver comprehensive and advanced eye care services
- Improve vision health through innovation and research
- Ensure patient-focused and compassionate treatment
- Promote education and awareness in ophthalmology
- Enhance accessibility to quality eye care solutions
Our Vision
To be a globally respected institution recognized for excellence in eye care, research, education, and innovation in ophthalmology.
Our Services / What We Offer
Narayana Nethralaya offers a broad range of eye care and ophthalmology services, including:
- Comprehensive eye examinations and vision care
- Cataract diagnosis and treatment
- Retina and cornea care services
- Glaucoma management and treatment
- Pediatric ophthalmology services
- Advanced diagnostic and surgical eye care solutions
- Research and educational initiatives in ophthalmology
Why Choose Us
Narayana Nethralaya stands out for its commitment to specialized eye care excellence:
- Experienced ophthalmologists and eye care specialists
- Advanced ophthalmic technologies and infrastructure
- Strong focus on research and innovation
- Patient-centric and compassionate treatment approach
- Commitment to quality, safety, and accessibility
Our Team
The institution is supported by a team of qualified ophthalmologists, surgeons, researchers, optometrists, and healthcare professionals dedicated to delivering advanced and personalized eye care services.
Their expertise helps ensure accurate diagnosis, effective treatment, and improved patient outcomes.
Infrastructure / Technology
Narayana Nethralaya utilizes modern ophthalmic infrastructure and advanced diagnostic and surgical technologies to support precise and effective eye care treatments.
Its facilities are designed to ensure patient comfort, safety, and efficient healthcare delivery.
Our Commitment
Narayana Nethralaya remains committed to improving vision health through advanced eye care, research, education, and patient-focused services.
The organization continuously works toward innovation, clinical excellence, and enhancing healthcare accessibility.
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