Assistant Manager

The Assistant Manager – Corporate Relations (TPA) will oversee end-to-end coordination with TPAs, insurance companies, and corporate clients. This requires strong communication skills, knowledge of insurance processes, and the ability to build long-term professional relationships.

Roles and Responsibilities:

• Manage relationships with TPAs, insurance companies, and corporate clients.
• Coordinate cashless hospitalization processes and ensure timely approvals.
• Handle pre-authorization, claim processing, and documentation requirements.
• Ensure smooth coordination between hospital departments and TPAs.
• Resolve issues related to insurance claims, approvals, and settlements.
• Develop and maintain corporate tie-ups to increase patient inflow and business.
• Conduct regular meetings with corporate clients and insurance partners.
• Monitor claim status and ensure timely submission and closure.
• Ensure accuracy and completeness of all insurance-related documentation.
• Maintain updated records of corporate accounts and agreements.
• Coordinate with billing and finance teams for claim reconciliation.
• Provide training and guidance to front office and billing staff on TPA processes.
• Analyze trends andentify opportunities to improve TPA and corporate business.
• Ensure compliance with insurance policies, guidelines, and hospital protocols.
• Manage escalations from patients, corporates, and TPAs effectively.
• Support marketing initiatives to expand corporate network and partnerships.
• Prepare reports on corporate business, TPA performance, and revenue generation.
• Ensure high levels of customer satisfaction for insured patients.
• Maintain confidentiality of patient and corporate data.
• Participate in audits and ensure audit readiness for insurance processes.
• Stay updated with changes in insurance policies and industry practices.
• Coordinate with medical and administrative teams for seamless service delivery.
• Maintain professionalism and strong interpersonal relationships.
• Work in a target-driven environment to achieve corporate business goals.
• Contribute to overall growth and brand reputation of the organization.