Business Analsyst

The Business Analyst will be responsible for handling customer interactions, analyzing service data, and supporting operational teams to improve service quality and efficiency. The involves managing customer queries, coordinating with internal departments, maintaining records, and generating insights to optimize processes and enhance customer satisfaction.

Roles and Responsibilities:

• Handle incoming customer queries through calls, emails, or chat in a prompt and professional manner.
• Provide accurate information regarding diagnostic services, test reports, appointments, and health packages.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Coordinate with internal teams (operations, labs, logistics) to resolve customer complaints and escalations.
• Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
• Follow up with customers for feedback, service updates, and closure of queries.
• Analyze customer data, feedback, and service trends toentify improvement opportunities.
• Prepare reports and dashboards on customer interactions, service performance, and key metrics.
• entify recurring issues and recommend process improvements to enhance service quality.
• Monitor turnaround time (TAT) for query resolution and ensure adherence to service standards.
• Support business teams with insights derived from customer data and operational metrics.
• Collaborate with cross-functional teams to improve workflows and customer experience.
• Assist in developing standard operating procedures (SOPs) for customer handling and service processes.
• Track and report key performance indicators (KPIs) related to customer service and operations.
• Ensure data accuracy, confidentiality, and compliance with company policies.
• Handle escalations with professionalism and ensure timely closure.
• Support implementation of customer engagement and retention initiatives.
• entify opportunities to enhance customer journey and service delivery.
• Assist in training team members on customer interaction best practices.
• Maintain a high level of professionalism, empathy, and problem-solving attitude in all interactions.

Redcliffe Labs is a diagnostic service provider focused on making high-quality healthcare testing accessible and affordable across India. The organization delivers a wide range of diagnostic services with an emphasis on convenience, accuracy, and patient-centric care.

Our Story

Redcliffe Labs was established with the vision of transforming the diagnostic experience by combining advanced technology with accessibility. The organization has rapidly expanded its presence across India, offering reliable testing services and building trust among patients and healthcare providers.

Through innovation and a strong operational network, Redcliffe Labs continues to improve access to essential diagnostic services.

Our Mission

• To make diagnostic services accessible and affordable
• To deliver accurate and timely test results
• To enhance patient experience through convenience and innovation
• To support preventive and early diagnosis of diseases

Our Vision

To become a trusted and preferred diagnostic service provider by delivering quality healthcare solutions at scale.

Our Services / What We Offer

Redcliffe Labs provides a comprehensive range of diagnostic services, including:

• Preventive health check-ups
• Routine and specialized pathology tests
• Home sample collection services
• Diagnostic solutions for early detection and monitoring of diseases

Why Choose Us

• Focus on affordability and accessibility
• Wide network across India
• Advanced diagnostic technology
• Convenient home sample collection services
• Commitment to accurate and timely reporting
• Patient-centric approach

Our Team

Redcliffe Labs is supported by a team of experienced healthcare professionals, pathologists, and technical experts dedicated to delivering reliable diagnostic services.

Infrastructure / Technology

The organization leverages modern diagnostic infrastructure and advanced technologies to ensure high standards of accuracy and efficiency in testing and reporting.

Our Commitment

Redcliffe Labs is committed to improving healthcare outcomes by providing accessible, reliable, and high-quality diagnostic services. The organization focuses on innovation, patient convenience, and continuous improvement.