Deputy Manager - Customer Experience

The Deputy Manager - Customer Experience will supervise patient experience operations, customer care team performance, feedback management, complaint resolution, service quality, and reporting at Rhea Healthcare. This requires leadership skills, healthcare service knowledge, and strong patient communication ability.

Roles & Responsibilities

• Supervise customer experience and patient service activities.
• Monitor patient enquiries, feedback, complaints, and service escalations.
• Guide customer care executives on communication quality and service standards.
• Coordinate with front office, billing, nursing, diagnostics, and clinical teams.
• Prepare patient experience reports, complaint trackers, and service quality updates.
• Identify service gaps and recommend improvement actions.
• Ensure patient confidentiality and professional communication.
• Improve patient satisfaction through timely and respectful service support.

Motherhood Women & Children’s Hospital is a leading healthcare network dedicated to providing specialized care for women and children. The hospital focuses on delivering comprehensive, compassionate, and high-quality medical services across maternity, gynecology, pediatrics, and fertility care.

Our Story

Motherhood Hospitals was established with the vision of creating a trusted healthcare destination exclusively for women and children. Over the years, it has grown into one of India’s prominent chains in this segment, known for its patient-centric approach, clinical expertise, and modern infrastructure.

Our Mission

• To provide world-class healthcare services for women and children
• To ensure safety, comfort, and personalized care for every patient
• To deliver ethical and evidence-based medical treatment
• To continuously enhance healthcare services through innovation

Our Vision

To be the most trusted healthcare provider for women and children, recognized for excellence in clinical care and patient experience.

Our Services / What We Offer

Motherhood Women & Children’s Hospital offers a wide range of specialized services:

• Maternity and high-risk pregnancy care
• Gynecology and reproductive health services
• Pediatric and neonatal care (NICU)
• Fertility and IVF treatments
• Preventive healthcare and wellness programs

Why Choose Us

• Specialized focus on women and child healthcare
• Experienced gynecologists, pediatricians, and fertility experts
• Advanced infrastructure including NICU and modern labor suites
• Patient-centric and compassionate care approach
• Strong emphasis on safety and clinical excellence

Our Team

Motherhood Hospitals is supported by a team of highly qualified doctors, nurses, and healthcare professionals dedicated to delivering personalized and compassionate care.

Infrastructure / Technology

The hospital network is equipped with state-of-the-art infrastructure, advanced diagnostic systems, and modern medical technology to ensure high-quality treatment and patient safety.

Our Commitment

Motherhood Women & Children’s Hospital is committed to enhancing the health and well-being of women and children by delivering safe, reliable, and high-quality healthcare services. The hospital emphasizes innovation, ethics, and patient satisfaction.