Job Requirements
Job Role
Preference Languages
Job Story
Job Description
Assistant Manager - Call Center responsible for supervising call center operations, managing team performance, improving call quality, and supporting patient appointment and inquiry workflows. Skilled in call monitoring, reporting, team management, and service improvement.
Roles & Responsibilities
- Supervise call center executives and workflows.
- Monitor inbound and outbound call performance.
- Ensure appointment and inquiry handling accuracy.
- Track call quality and response metrics.
- Prepare call center reports and dashboards.
- Resolve escalated patient communication issues.
- Train team members on communication standards.
- Improve call center productivity and patient satisfaction.
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About Motherhood Women & Children's Hospital
Motherhood Women & Children’s Hospital is a leading healthcare network dedicated to providing specialized care for women and children. The hospital focuses on delivering comprehensive, compassionate, and high-quality medical services across maternity, gynecology, pediatrics, and fertility care.
Our Story
Motherhood Hospitals was established with the vision of creating a trusted healthcare destination exclusively for women and children. Over the years, it has grown into one of India’s prominent chains in this segment, known for its patient-centric approach, clinical expertise, and modern infrastructure.
Our Mission
- To provide world-class healthcare services for women and children
- To ensure safety, comfort, and personalized care for every patient
- To deliver ethical and evidence-based medical treatment
- To continuously enhance healthcare services through innovation
Our Vision
To be the most trusted healthcare provider for women and children, recognized for excellence in clinical care and patient experience.
Our Services / What We Offer
Motherhood Women & Children’s Hospital offers a wide range of specialized services:
- Maternity and high-risk pregnancy care
- Gynecology and reproductive health services
- Pediatric and neonatal care (NICU)
- Fertility and IVF treatments
- Preventive healthcare and wellness programs
Why Choose Us
- Specialized focus on women and child healthcare
- Experienced gynecologists, pediatricians, and fertility experts
- Advanced infrastructure including NICU and modern labor suites
- Patient-centric and compassionate care approach
- Strong emphasis on safety and clinical excellence
Our Team
Motherhood Hospitals is supported by a team of highly qualified doctors, nurses, and healthcare professionals dedicated to delivering personalized and compassionate care.
Infrastructure / Technology
The hospital network is equipped with state-of-the-art infrastructure, advanced diagnostic systems, and modern medical technology to ensure high-quality treatment and patient safety.
Our Commitment
Motherhood Women & Children’s Hospital is committed to enhancing the health and well-being of women and children by delivering safe, reliable, and high-quality healthcare services. The hospital emphasizes innovation, ethics, and patient satisfaction.
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