Patient Care Coordinator

The Patient Care Coordinator will be responsible for coordinating patient services, guiding patients through hospital processes, managing communication, supporting documentation, and ensuring a smooth care experience. This requires good communication skills, patient-friendly behavior, coordination ability, and basic knowledge of healthcare workflows. The candidate will work with doctors, nurses, front office, billing, diagnostics, and administration teams to improve patient satisfaction and service efficiency.

Roles & Responsibilities

• Guide patients and relatives regarding hospital services, departments, procedures, and care flow.
• Coordinate patient appointments, consultations, investigations, admissions, and follow-up activities.
• Act as a communication link between patients, doctors, nurses, billing, and support departments.
• Assist patients with registration, documentation, reports, discharge process, and service queries.
• Track patient movement and help reduce waiting time through timely coordination.
• Provide accurate information about doctor availability, department process, and hospital facilities.
• Handle patient concerns politely and escalate unresolved issues to seniors when required.
• Coordinate with diagnostic, pharmacy, billing, insurance, and nursing teams for patient support.
• Maintain patient interaction records, follow-up details, feedback notes, and daily coordination reports.
• Support patient counselling related to hospital process without giving unauthorized medical advice.
• Ensure confidentiality of patient information and follow hospital communication protocols.
• Assist in explaining basic documentation requirements and service steps to patients.
• Monitor pending patient requests and ensure timely closure through department coordination.
• Support patient feedback collection and service improvement activities.
• Create a positive patient experience through respectful, clear, and helpful communication.

Transforming Healthcare with Compassion & Innovation

Headquartered in Bangalore, HealthCare Global Enterprises Ltd. (HCG) stands as one of India’s leading healthcare providers, dedicated to delivering patient-centric, personalized care for cancer and other complex health conditions.

With over 35 years of clinical excellence, HCG has empowered millions of patients to regain health, hope, and quality of life through comprehensive and compassionate care.

Our Legacy

Founded in 1989 as the Bangalore Institute of Oncology, HCG has evolved into a multi-dimensional healthcare ecosystem, offering:

• Advanced cancer care
• Multispecialty tertiary care
• Fertility treatments
• Cutting-edge diagnostics and screening services

Our Healthcare Ecosystem

HCG operates through four specialized entities:

• HCG – The Specialist in Cancer Care
• HCG Hospitals – Multispecialty Care
• Milann – The Fertility Center
• Triesta Sciences – Diagnostic Services

Together, these divisions deliver integrated, end-to-end healthcare solutions across South Asia and Africa.

A Network Built on Expertise

• 400+ oncologists
• 575+ experienced doctors
• 3,000+ visiting consultants
• 30+ centers across India

From metropolitan hubs to tier II and III cities, HCG ensures accessible, high-quality healthcare for diverse communities. Its global presence extends to Nairobi, serving patients across Africa.

Why Choose HCG?

At HCG, we believe healthcare is not just about treatment—it’s about transforming lives.

✔ Patient-Centric Approach
Every treatment plan is personalized to suit the patient’s medical and emotional needs.

✔ Evidence-Based Medicine
We rely on scientifically proven methods to ensure the best clinical outcomes.

✔ Multidisciplinary Care
Teams of specialists collaborate to design precise and effective treatment strategies.

✔ Quality of Life Focus
We prioritize not just survival, but living better and healthier lives.

✔ Advanced Technology
State-of-the-art infrastructure and innovative techniques power our treatments.

Excellence in Cancer Care

HCG – The Specialist in Cancer Care is among India’s leading cancer hospital networks, with 22 comprehensive cancer centers.

Our strengths include:

• Globally trained oncologists
• Advanced diagnostic and treatment technologies
• Innovative therapies and research-driven care
• A strong focus on improving patient outcomes and recovery

Our Philosophy

“We don’t just add years to life—we add life to those years.”

At HCG, every decision, innovation, and treatment is guided by this philosophy, ensuring holistic healing for every patient.

Geared for Growth

We are committed to fostering an environment where professionals thrive and innovation flourishes. Every milestone we achieve strengthens our mission:

To help patients live longer, healthier, and more fulfilling lives.