Customer Care Executive

Synergy Superspeciality Hospitals is seeking a Customer Care Executive to provide exceptional service to our patients and visitors. Theeal candidate will act as the first point of contact, ensuring a smooth and positive experience while addressing inquiries and concerns efficiently.

Roles and Responsibilities:

• Receive and assist patients, visitors, and callers in a courteous and professional manner.
• Answer inquiries regarding hospital services, appointments, and procedures.
• Schedule appointments and maintain accurate patient records.
• Manage inbound and outbound calls, emails, and other communications effectively.
• Handle patient complaints or concerns promptly and escalate when necessary.
• Coordinate with hospital departments to ensure smooth operations and patient satisfaction.
• Maintain accurate logs of patient interactions and follow-ups.
• Provide information about hospital policies, facilities, and services to patients and families.
• Uphold hospital standards of confidentiality, professionalism, and patient care.